Rules & Terms — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and present here a clear, practical and legally-minded summary of how our site works, what we require from players and how we handle disputes, payments and bonuses. The content below sets out the terms that apply whenever you access or use The Pokies 114 through any internet-enabled desktop, mobile or other device.

These rules are binding between you, the player, and the operator of The Pokies 114. By registering an account and using our services you agree to comply with the rules set out on this page. If you disagree with any part you should not continue to use the site.

General Company Information

We operate under company registration details provided during sign-up and as published in our registration information. Our operations began in 2021 and are run from our registered offices. As part of our approach to player protection and reliable operations, we follow industry best practice and applicable regulatory guidance. Where stated in registration documentation, we align our procedures with regulators referenced by our corporate filings.

Our management and compliance teams continually review our systems. Our tests and audits show stable, secure gaming that meets standard fairness requirements and operational integrity.

Acceptance of Terms

These terms come into force the moment you register an account with The Pokies 114. You represent that you have read these terms and that you accept them. We reserve the right to update or change the terms at any time; changes will take effect as published and will apply from the date of publication unless otherwise stated.

Eligibility and Responsible Use

Access to The Pokies 114 is limited to players who meet the following criteria. We tested account creation processes and require the following as mandatory:

• You must be the legal gambling age in your jurisdiction of residence.
• You must be located in a jurisdiction where online gambling is permitted by law.
• Your registered account must be in your real name and on your personal documentation.
• You must not be self-excluded or otherwise prohibited from gambling by any authority or by us.

We emphasize responsible gambling. If you feel your play is becoming problematic please contact our support teams for self-exclusion or limit-setting options. In our experience, early intervention through deposit and session limits is effective in reducing harm.

Account Registration and Verification (KYC)

When you open an account with The Pokies 114 we collect personal information necessary to verify identity, age and payment details. During registration you will typically be asked for:

• Full legal name
• Date of birth
• Contact email and telephone number
• Residential address

We may ask you to submit supporting documentation at any time to comply with our anti-money laundering (AML), counter-terrorist financing (CTF) and Know Your Customer (KYC) obligations. Typical documents we request include government ID, proof of address and proof of payment method. Our verification checks are designed to protect you and the integrity of the platform.

Usage Rules and Fair Play

We tested game integrity and operate robust monitoring systems to detect collusion or attempts to manipulate gameplay. The following rules are strictly enforced:

• Only one account per player is permitted unless we explicitly authorize multiple accounts in writing.
• Use of bots, scripts, automated play, or any programmed devices to influence gameplay is prohibited.
• Collusion, matched play and coordinated advantage play intended to defraud or abuse the platform are prohibited.
• Players must not use multiple accounts to obtain a bonus or promotion advantage.

Our monitoring systems flag suspicious activity for manual review. If we find evidence of rule breaches we reserve the right to withhold or void winnings and close accounts pending investigation. Where criminal activity is suspected we will cooperate with law enforcement and may initiate proceedings.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are provided at our discretion and come with clear rules. We tested common promotion workflows and observed the following controls and outcomes:

• Bonuses are subject to specific wagering or playthrough requirements. Attempting to exploit bonuses using prohibited strategies may result in bonus forfeiture.
• Some promotions are restricted to particular game types; playing excluded games with bonus funds may void related winnings.
• We reserve the right to cancel a bonus if we believe it is being abused or if the player breaches any terms.

Below is an illustrative table of typical wagering rules we enforce. These values are examples and the specific terms for any bonus are published with that offer:

We will always publish the exact wagering and game contribution rules alongside any promotional offer. Our results show that transparent, simple conditions reduce disputes.

Deposits

We accept a range of payment methods for deposits. Deposits are reflected in your account as soon as we receive confirmation from the payment provider. Typical rules we operate under include:

• Only payment methods in your name may be used unless prior written consent is given by our support team.
• Deposit limits may apply depending on the chosen payment method and your chosen account limits.
• We may request documentation confirming the source of funds for large or unusual deposits.

Our platform supports immediate crediting for many modern payment methods; however, some transfers may take longer depending on bank processing times. If you experience a delay please contact support — our live agents will investigate and provide updates.

Withdrawals

We aim to process withdrawals quickly. Based on our operational testing, the typical workflow is:

• Player submits withdrawal request via their account dashboard.
• We run a verification and fraud-prevention check (if not already completed via KYC).
• Once approved, funds are sent to the original payment method wherever possible, or an alternative method agreed with the player.

Important withdrawal policies you should be aware of:

• Withdrawals may be delayed pending identity and source-of-funds checks.
• If a withdrawal is returned by your financial institution, we will contact you to arrange an alternate method.
• We do not earn interest on player balances and we do not provide currency conversion services as a banking institution would.
• We do not charge withdrawal fees; your bank or payment provider may charge fees.

If you have any concerns about a pending withdrawal, contact our support team. Our records show that prompt communication reduces the time to resolution.

Game Malfunctions and Corrections

From time to time software or network issues can affect games. If a game malfunctions we reserve the right to cancel or void any affected spins, rounds or bets. Our investigation process includes:

• Immediate suspension of suspect game sessions
• Technical review with game providers and platform logs
• Communication with affected players and remediation where appropriate

In our experience, the majority of issues are resolved through our automated logging combined with provider audit trails. Final decisions on remedies are at our discretion following a reasonable investigation.

Security and Data Protection

We operate industry-standard security measures to protect player accounts and data. That includes encrypted communications, secure storage of personal data and routine security audits. Our compliance team tests these controls regularly and our findings are used to improve protection.

You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access you must notify us immediately so we can take action to secure your account.

Restricted Activities and Fraud Prevention

To protect the platform and our community we maintain robust anti-fraud processes. The following are strictly forbidden:

• Chargebacks or payment reversals without contacting our support to resolve disputes.
• Use of stolen payment methods or impersonation of another person.
• Money laundering, layering or any attempt to process funds through our site for illicit purposes.

If we detect suspicious behaviour we will freeze the account, retain funds while we investigate, and may take further action which can include permanent closure and referral to authorities. We have tested our transaction monitoring and found it effective at identifying common fraud patterns.

Breaches, Sanctions and Account Termination

If you breach these terms, or if we reasonably suspect you have done so, we may take the following actions at our discretion:

• Suspend or close your account
• Withhold or void winnings
• Require return of bonus funds or cancel bonuses
• Retain funds pending investigation or until required checks are complete

Where we suspect criminal activity we will refer matters to law enforcement. We will always keep you informed of the status of investigations where permitted by law.

Dispute Resolution and Complaints

We try to resolve complaints quickly and fairly. If you have a dispute you should follow these steps:

1. Contact our support team with full details including account ID, the issue and any supporting evidence.
2. Allow us a reasonable time to investigate and respond. Our typical response window is published in our Help Centre.
3. If you remain unsatisfied, escalate your complaint via the escalation channels provided in our support reply.

If a regulatory body is applicable to your complaint we will cooperate fully with that authority. In our experience, most disputes are resolved at the first or second level of review when both sides provide clear documentation.

Changes to These Rules

We may change these rules from time to time to reflect legal, regulatory or operational requirements. When we make material changes we will publish an updated version on this page. Your continued use of The Pokies 114 after changes are published constitutes acceptance of the revised terms.

Jurisdiction and Applicable Law

The terms applicable to your use of The Pokies 114 will indicate the governing law and jurisdiction where disputes will be resolved. We encourage players to review this information at account registration. Where required we will comply with requests from courts and regulators in relevant jurisdictions.

Our Testing and Quality Assurance

We test our systems continuously. Our QA and compliance teams run simulated account flows, deposit and withdrawal scenarios, bonus redemptions and automated monitoring tests. Our results show that layered controls (KYC, behavioural monitoring and transaction rules) significantly reduce fraud and deliver fair outcomes for honest players.

Contact and Support

If you need help, the preferred route is to contact our support team through your account interface. Please provide a clear description of your issue and any supporting documents. We log all interactions to ensure a transparent audit trail. Our commitment is to respond promptly and professionally.

Key Points — Quick Reference

• Only one account per person unless explicitly authorised.
• Age and jurisdictional checks are mandatory.
• Bonuses carry conditions; abuse will lead to forfeiture.
• Deposits credited on confirmation; withdrawals subject to checks.
• We may suspend accounts and withhold funds pending investigation.

Final Statement

These rules reflect our operational experience and the principles we apply to deliver a fair, secure gaming environment at The Pokies 114. If you have further questions about any rule or require clarification, contact our support team and we will guide you through the requirements. Our aim is to make gaming safe, transparent and enjoyable for everyone while protecting the integrity of the platform.

Thank you for choosing The Pokies 114. Play responsibly.